Refund Policy
At ConstRoot, we aim to ensure our customers are satisfied with our services. If you wish to cancel your subscription or request a refund, please review our refund terms below.
1. Eligibility for Refunds
Refunds are calculated based on *unused subscription time* and *resources consumed*.
- You can request a refund at any time during an active subscription.
- The refund amount will be prorated based on the remaining subscription days, after deducting any applicable usage charges.
- Refunds will be processed in accordance with the policies of our payment processors (Stripe, Google Pay, and Apple Pay).
- If your subscription was purchased through the Google Play Store or Apple App Store, refunds will be handled according to the refund policies of these stores.
2. Refund Calculation
Refunds for subscriptions are calculated as:
Refund = (Total Amount Paid ÷ Total Days of Subscription) × Remaining Days - Usage Charges
For example, if you cancel halfway through a monthly subscription, you will receive approximately 50% of the subscription amount back (minus any usage-based charges).
3. Payment Methods & Processing
- For **web payments**, refunds are processed via Stripe according to their terms and timelines.
- For **mobile app payments**, refunds follow Google Pay and Apple Pay policies.
- Processing time may vary from **5-10 business days** depending on the payment provider.
4. How to Request a Refund
To request a refund, please contact our support team with your account and payment details:
5. Contact Us
For any questions regarding our refund policy or billing issues, reach out to our support team: